Your account is the one part of an online casino that no game studio touches. Registration, identity checks, the wallet and every sign-in sit in the operator layer. This page walks through all of it before you open the Casino Infinity cashier for the first time.
Games arrive from outside suppliers and are the same everywhere they appear. The account wrapped around them is built and run by the operator. That is why sign-up rules, verification standards and password policies differ from one casino to the next, even when the lobbies look alike.
One consequence is worth knowing up front. Because a single wallet funds every studio feed, there is no separate game balance to top up and no second login for the live tables.
Supply an email address, choose a password and enter your legal name, date of birth and residential address exactly as they appear on your identity document.
Open the confirmation message and follow the link inside it. Until that link is used the account stays dormant and the cashier will not open.
Deposit at least 17 NZ$ using an instrument held in your own name, then upload the verification documents. Third-party payments are rejected.
Choose the account currency with care. Most operators fix it permanently at registration, so a later change usually means closing the account and starting again.
Identity checks are a licensing obligation rather than a formality, and clearing them early is the single best way to avoid a slow first withdrawal. Three things are requested:
Upload everything through the account area rather than by email. Cropped edges, glare across the photo page and expired documents are the three reasons submissions come back rejected.
Most checks clear within 24 hours. Submit them before you request money out, because a withdrawal raised against an unverified account waits in the queue until the documents are approved.
Check for an active caps lock and for autofill inserting an old entry. If it still fails, run a reset rather than retrying, since repeated attempts can lock the account temporarily.
Look in the spam folder first, then confirm you are using the address the account was opened with. A different address will silently produce nothing.
Usually a cookie or a privacy extension blocking the session token. Try a private window, or add the site to the exception list in your browser.
A locked account is normally released automatically after a short cooling period. If it is not, live chat can see the reason for the block, which a password reset cannot fix on its own.
Use a password unique to this site, generated rather than invented, and store it in a password manager. Reused credentials are the most common route into gambling accounts, because they are exposed in breaches elsewhere.
Enable any two-step verification the operator offers, and never sign in over an open public network without a trusted connection. Session tokens travel over 256-bit SSL, but a shared device leaves an open session behind if you skip the sign-out.
Sign-in happens on the operator's own site. This page is an independent guide, so it never asks for your credentials.
Go to the Casino Password reset links are issued from the sign-in screen.No. The rule is one account per person and per household. Duplicates are closed and any bonus balances attached to them are removed.
Nothing. An account is free to open, and money only moves when you choose to make a deposit.
Address and telephone number can be updated in your profile. Currency and name normally cannot, because both are tied to the verification record.
Most submissions are cleared within 24 hours. Poor photographs are the usual cause of a longer wait, not a problem with the account.
Anti-money-laundering rules require the payment instrument to be in your own name. A card or wallet belonging to somebody else cannot be accepted.
Yes. Closure and self-exclusion are both handled from the responsible-gaming section of the account area, and self-exclusion cannot be reversed early.
Live chat can trace the account from your name and date of birth. Support will not confirm details to anyone who cannot pass identity questions.
Read the full Casino Infinity review, compare the offers on the bonus page, or set up mobile access from the app page.